Refund policy

Sure! We're 100% committed to making you happy. If you wish to return your item(s), please contact us with the reason of return, within 10 days from receiving your order (according to the delivery date on the tracking record, if applicable), and we will provide the return instructions in details! Returns without prior communication with us will not be accepted. Returns made will be refunded in your original form of payment. If the payment was made using credit / debit card or bank account, there might be a lead time required by PayPal (our credit card settlement service provider) to set up the credit transaction with your bank.

 

Limitation of Returns & Exchanges on specific products:

1.Customized products are your unique creative expressions. Returns on customized item(s) for reasons other than CASETiFY error will be subject to a 50% processing fee on the refund amount (after adjustment of discount/shipping, if required).

2.Shipping fee and express shipping fee are non-refundable.

3.If Cash on Delivery, Thailand Online Banking, or PromptPay is selected as the payment method, only return for exchange or store credits will be allowed.

4.For orders purchased in our CASETiFY retail stores (except CASETiFY retail stores in China, France, Japan and Korea), only same-day refund (as on the date of purchase on order receipt) is allowed. For orders purchased in our CASETiFY retail stores in France (Carrousel du Louvre and Forum Des Halles), China, Japan and Korea, we accept returns and refunds within 10 days of purchase (as on the date of purchase on order receipt). For orders purchased in our CASETiFY retail stores in France (Le Bon Marché), we accept returns and refunds within 30 days of purchase (as on the date of purchase on order receipt). Please return/ exchange the product(s) in its original packaging to the store along with the physical receipt.

5.For CASETiFY retail stores in Korea, customized item(s) and change of device model or product type are not allowed for return or exchange within the 10-day no questions asked return or exchange period. For CASETiFY retail store in Australia and Thailand, customized item(s) is not allowed for return or exchange. For CASETiFY retail store in Singapore, change of device model or product type is not allowed for return or exchange. For Citygate CASETiFY OUTLET, discounted item(s) is not allowed for return or exchange.

6.Purchases of items with remarks that Product is excluded from our return or exchange policy, items from the Anime Expo 2024, Friends & Family Sale, Archive Collection, Outlet, Sale Collection, Blind Box, Upsell products, Premium Box Sets, Special Set, Collectible Phone Case, Collectible Watch Case, Collectible Grip Stand, Collectible Headphone Case, Earbuds Collectible Case, Co-Lab Exclusive Earbuds Pouch, Plush Phone Bag, Skateboard, Apparel, Basketball, Sticker, Tech Clutch, Magnetic Wireless Charger with Cover, Hologram Case, Stainless Steel Case, Aluminium Case, Lenticular Case, Thermal Case, The Patch Case, Embroidery Case, Spinner case, Special Edition Pebbled Case, Co-Lab Collection Phone Straps & Charms/ Phone Strap Card/ KeyChain/ Silicone Case/ Apple Pencil Case/ The Push-In Pin Set, Winnie the Pooh Teddy Tossed Floral Laptop Sleeve, Plush Case, Tote Bag, We Are Groot Laptop Sleeve, NCT DREAM Logo The Bounce Odyssey Band™, Earthly Pot Phone Stand, Doraemon PowerThru 2-in-1 Charging Stand, The Pass Loop MagSafe Charger and Grip Stand, Reverie by Caroline Hu Bow Grip Stand, ONE PIECE 25th Anniversary Watch Band, Screen Cleaning Cloth, Keyboard Pad, Thousand Sunny Grip Stand, Wax Seal Grip Stand, Wearable Quilt Blanket, Cushion Sleeve, Hard Shell Case, Young-hee MagSafe 2-in-1 Wireless Charging Stand, Faded Washed Cracked Printed “Kowloon” Tee, Faded Washed Hand Quilted “Kowloon” Cap, Evangelion Charging Dock, PP X MONSTER Lucky Kitten Daruma Figure, Jujutsu Kaisen x CASETiFY Sukuna’s Cursed Finger Apple Pencil Case, Cursed Seal Cross-body Lanyard, TAKASHI MURAKAMI x CASETiFY collection Collectible Earbuds Case, Collectible Headphone Case, Trading Card Holder, Phone Charm & Charm Cube Set, Phone Charm, Phone Case Dangler Blind Box, Watch Band and Case Set, MR. DOB BOUNCE CARRY-ON TRAVEL SET, Limited Set, Collector Edition Special Set, and Lottery Products are final and no refund/return would be granted under any circumstances.

7.If your product(s) is discontinued or out-of-stock, it may be replaced by a similar option. CASETiFY reserves the right on the final decisions.

8.The Gift With Purchase (GWP) is not refundable or cannot be exchanged for cash or other merchandise and is non-transferable. Only unopened orders with Gift With Purchase (GWP) are allowed for return for refund within 10-day return period. If you are returning any item(s) from an order that came with a free Gift With Purchase (GWP), the redeemed GWP must also be returned.

9.Return is not allowed for store pick-up orders purchased at CASETiFY Studio or pop-up stores with Gift With Purchase (GWP).